Data Safety & Deletion Policy – My Arkannect Mobile Application

Effective Date: 30-07-2026
App Name: My Arkannect

This Data Safety & Deletion Policy explains how ABEConnect Private Limited, the entity that owns and operates the Arkannect brand (referred to as Arkannect, we, us, or our), collects, uses, stores, protects, and deletes user data when you use the My Arkannect mobile application (the “App“). This Policy should be read together with our Privacy Policy and is intended to provide information in accordance with the Google Play Data Safety requirements.

1. Data Collection

Depending on your use of the App, we may collect the following categories of information:

Personal Information

Name
Mobile number
Email address
Customer ID (Provided by Arkannect)
Installation address
Account and login information
Service requests and communications
Documents and photographs voluntarily uploaded through the App

Device and Technical Information

Device model and operating system
Device identifiers
IP address
App version
App usage information
Crash reports and diagnostic data

Solar System Information

Solar system and inverter details
Energy generation and performance data
Warranty information
Maintenance and service records
System alerts and notifications

Authentication and Security Information

One-Time Passwords (OTPs) received through SMS or Email
Login tokens
Authentication logs
Security-related information required to protect user accounts

2. How We Use Your Data

We use the information collected through the App to:

Authenticate users and manage customer accounts.
Provide and maintain the core functionality of the App.
Monitor and display solar system performance.
Process service requests and provide warranty and maintenance support.
Enable access to project-related documents.
Improve App functionality, stability, and user experience.
Detect, prevent, and investigate fraud, security incidents, or unauthorised access.
Send OTPs, service notifications, alerts, reminders, and other essential communications.
Comply with applicable legal, regulatory, and contractual obligations.

3. Data Sharing

We do not sell your personal data.
Your information may be shared only where necessary with:

Cloud hosting and infrastructure providers.
Customer relationship management (CRM) and technology service providers.
SMS, email, and OTP service providers.
Payment or financing partners, where applicable.
Authorised installation and service partners.
Government authorities, DISCOMs, regulators, or law enforcement agencies where required by applicable law.
Analytics and monitoring service providers engaged to improve the performance and security of the App.

All such disclosures are subject to appropriate contractual, technical, and organisational safeguards.

4. Data Security

We maintain reasonable technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, misuse, or loss.

These measures include, where appropriate:

Encrypted data transmission using secure communication protocols.
Secure authentication mechanisms.
Role-based access controls.
Restricted access to backend systems.
Periodic monitoring and security assessments.

While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

5. Data Retention

We retain your personal data only for as long as necessary to:

Provide and maintain our services.
Manage your customer account.
Fulfil warranty and after-sales support obligations.
Comply with legal, regulatory, taxation, and contractual requirements.
Resolve disputes and enforce our agreements.

When your personal data is no longer required, it will be securely deleted or anonymised in accordance with applicable law.

6. Data Deletion Requests

You may request deletion of your personal data or your My Arkannect account by contacting us using the details provided below or through any account deletion functionality made available within the App.
Upon receiving your request:

We may verify your identity before processing the request.
Your account and associated personal data will be deleted from our active systems, except where retention is required by applicable law or for the establishment, exercise, or defence of legal claims.
Backup records containing your personal data will be securely removed in accordance with our internal data retention and backup policies, generally within 30 to 90 days, unless a longer retention period is required by law.

Please note that deletion of your account may result in the loss of access to historical project information, service records, warranty details, and other App features.

7. Contact Us

For any questions relating to data safety, data deletion, or the processing of your personal data, please contact us:

ABEConnect Private Limited

Email: info@arkannect.com

Toll-Free: 1800 209 6966

Address:

302-A, 3rd Floor, Poonam Chambers, A Wing,
Opp. Atria Mall, Dr. Annie Besant Road,
Worli, Mumbai – 400018, Maharashtra, India.

We will acknowledge and respond to requests in accordance with applicable law and our internal procedures.

info@arkannect.com

1800 209 6966

Data Safety & Deletion Policy – My Arkannect Mobile Application

1. Data Collection

2. How We Use Your Data

3. Data Sharing

4. Data Security

5. Data Retention

6. Data Deletion Requests

7. Contact Us

Support & Email

Toll Free

Head Office

Quick Links

Services

Useful Links