Disclaimer

Privacy Policy

1. Introduction

This Privacy Policy explains how ABEConnect Private Limited, the entity that owns and operates the Arkannect brand (referred to as Arkannect, we, us or our), collects, uses, stores, shares, and protects your personal data when you visit www.arkannect.com (the Website), use our solar calculator, submit an enquiry, apply for a role, partner with us, use the Arkannect mobile application, or otherwise interact with us.

We are committed to handling your personal data responsibly and in accordance with the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other applicable laws of India.

2. Acceptance of this Policy

By accessing or using the Website, submitting your information through any form, or availing our services, you confirm that you have read, understood, and agree to this Privacy Policy. If you do not agree, please do not use the Website or share your personal data with us. Where the law requires your consent, we will collect and process your personal data only after obtaining that consent.

3. Who is responsible for your data

For the purposes of the Digital Personal Data Protection Act, 2023, Arkannect acts as the Data Fiduciary and you, the individual whose personal data is collected, are the Data Principal. Our contact details are set out in the Grievance Officer and Contact sections below.

4. Information we collect

Information you provide to us.
We collect the personal data you choose to share, including:
- Identity and contact details such as your name, email address, phone number, city, pin code, and postal address.
- Enquiry and project details submitted through our contact form, callback requests, or WhatsApp and chat conversations.
- Solar calculator inputs such as your location, monthly electricity bill or consumption, roof area, and property type, used to generate an indicative estimate.
- Property and site information shared during a site survey, feasibility assessment, or proposal stage, including electricity bills, sanctioned load, and connection details.
- Partner and channel partner details submitted through the Partner With Us form, such as company name, business type, and credentials.
- Recruitment details submitted through the Careers section, including your resume or CV, work history, and qualifications.
- Any other information you voluntarily provide in correspondence with us.

Information we collect automatically.
When you use the Website or our app, we and our service providers may automatically collect technical data such as your IP address, browser type, device identifiers, operating system, pages viewed, referring URLs, time spent, and other usage data through cookies and similar technologies (see the Cookies section).
Information from third parties.
We may receive information about you from advertising and analytics platforms, social media platforms when you interact with our pages or ads, lead generation forms run on platforms such as Meta, Google, and LinkedIn, our channel partners, and government or regulatory portals in connection with subsidy and net metering processes.

5. How we use your information

We use your personal data for the following purposes:

To respond to your enquiries, calls, and callback requests.
To generate solar savings estimates and prepare proposals and quotations.
To carry out site surveys, feasibility assessments, design, installation, commissioning, and after sales service.
To assist you with applications under the PM Surya Ghar Yojana and other government subsidy schemes, and with net metering approvals where applicable.
To process partner applications and recruitment applications.
To operate, maintain, personalise, and improve the Website, the mobile application, and our services.
To send you service updates, and, where permitted, marketing and promotional communications about our products and offers.
To measure and improve our marketing and advertising campaigns.
To comply with legal, regulatory, and contractual obligations, and to detect, prevent, and address fraud or security issues.

6. Legal basis and consent

We process your personal data on the basis of your consent and for the lawful and legitimate purposes described in this Policy, including for the performance of services you have requested and for compliance with applicable law. You may withdraw your consent at any time as described in the Your Rights section. Withdrawing consent will not affect the lawfulness of processing carried out before the withdrawal and may limit our ability to provide certain services to you.

7. Cookies and tracking technologies

The Website uses cookies and similar technologies to function correctly, remember your preferences, analyse traffic, and measure advertising performance. These may include essential cookies, functional cookies, analytics cookies, and advertising cookies. We and our partners may use tools such as Google Analytics, Google Ads, the Meta Pixel, and the LinkedIn Insight Tag to understand usage and deliver relevant advertising.

You can control or disable cookies through your browser settings. Disabling certain cookies may affect how the Website works for you. For more information on how third-party platforms handle data, please review their respective privacy policies.

8. How we share and disclose information

We do not sell your personal data. We may share your personal data with:

Our group entities and affiliates, including AB Energia, for the purposes described in this Policy.
Service providers and vendors who support us, such as hosting, IT, CRM, communication, payment, logistics, and installation partners, under appropriate confidentiality obligations.
Channel partners, installers, and EPC contractors engaged to deliver your project.
Government authorities, DISCOMs, and regulatory bodies in connection with subsidy applications, net metering, and statutory requirements.
Advertising and analytics platforms for campaign measurement and audience purposes, in line with their policies.
Professional advisors, auditors, law enforcement, courts, or regulators where required by law or to protect our rights.
A successor entity in the event of a merger, acquisition, restructuring, or sale of assets.

9. Data retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, to provide our services, to comply with our legal, tax, and regulatory obligations, and to resolve disputes and enforce our agreements. When personal data is no longer required, we will delete or anonymise it in a secure manner.

10. Data security

We maintain reasonable technical and organisational security practices and procedures designed to protect your personal data against unauthorised access, disclosure, alteration, and loss. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping any account credentials confidential.

11. Your rights

Subject to applicable law, you have the right to:

Access a summary of the personal data we hold about you and how it is processed.
Request correction, completion, or updating of inaccurate or incomplete personal data.
Request erasure of your personal data where it is no longer required and retention is not mandated by law.
Withdraw your consent at any time, where processing is based on consent.
Nominate another individual to exercise your rights in the event of death or incapacity.
Opt out of marketing communications at any time.
Make a grievance regarding the handling of your personal data.

To exercise any of these rights, please contact our Grievance Officer using the details below. We may need to verify your identity before acting on your request.

12. Marketing communications

With your consent or as otherwise permitted by law, we may send you updates, offers, and promotional messages by email, phone, SMS, WhatsApp, or other channels. You can opt out at any time by using the unsubscribe option in the message, replying with your request, or contacting us at info@arkannect.com. You may continue to receive essential service-related communications.

13. Children

The Website and our services are intended for individuals who are 18 years of age or older. We do not knowingly collect personal data of children except with the verifiable consent of a parent or lawful guardian as required by applicable law. If you believe a child has provided us personal data without such consent, please contact us so we can take appropriate action.

14. Third party links and platforms

The Website may contain links to third party websites, social media pages, and platforms that we do not control. This Policy does not apply to those third-party services. We are not responsible for their content or privacy practices, and we encourage you to review their policies before sharing your information with them.

15. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised effective date. Your continued use of the Website after any update constitutes acceptance of the revised Policy.

16. Grievance Officer and Data Protection contact

In accordance with applicable law, you may contact our Grievance cell for any questions, requests, or complaints regarding your personal data or this Policy

Email: info@arkannect.com

Address: ABEConnect Private Limited, 302-A, 3rd Floor, Poonam Chambers, A Wing, Opp. Atria Mall, Dr. Annie Besant Road, Worli, Mumbai 400018, Maharashtra, India.

Phone: 1800 209 6966 (toll free)

We will acknowledge and address grievances within the timelines prescribed under applicable law.

17. Governing law and jurisdiction

This Privacy Policy is governed by and construed in accordance with the laws of India. Any dispute arising in connection with this Policy shall be subject to the exclusive jurisdiction of the competent courts at [Mumbai, Maharashtra].

18. Contact us

For any questions about this Policy or our data practices, write to us at info@arkannect.com or call 1800 209 6966.

info@arkannect.com

1800 209 6966