Privacy Policy – My Arkannect Mobile Application

Effective Date: 30-07-2026
App Name: My Arkannect

1. Introduction

This Privacy Policy explains how ABEConnect Private Limited, the entity that owns and operates the Arkannect brand (referred to as Arkannect, we, us, or our), collects, uses, stores, shares, and protects your personal data when you download, install, register for, access, or use the My Arkannect mobile application (the “App“), or otherwise interact with us through it.

The App enables Arkannect customers to monitor the performance of their solar systems, access project-related information and documents, raise and track service requests, receive maintenance and warranty support, view notifications, and access other services offered by Arkannect.

We are committed to handling your personal data responsibly and in accordance with the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other applicable digital laws of India.

2. Acceptance of this Policy

By downloading, installing, registering for, accessing, or using the App, you confirm that you have read, understood, and agree to this Privacy Policy. If you do not agree, please do not use the App or provide your personal data.

Where required by law, we will collect and process your personal data only after obtaining your consent.

3. Who is Responsible for Your Data

For the purposes of the Digital Personal Data Protection Act, 2023, Arkannect acts as the Data Fiduciary, and you, the individual whose personal data is collected, are the Data Principal.
Our contact details are provided in the Grievance Officer and Contact Us sections below.

4. Information We Collect

a. Information You Provide to Us

We collect the personal data you choose to provide while registering for or using the App, including:

Identity and contact details such as your name, mobile number, email address, customer ID, installation address, city, and PIN code.
Account and login information required to authenticate your access to the App.
Solar project information including installation details, inverter information, warranty details, and system records linked to your account.
Service and support information such as service requests, complaints, photographs, documents, and communications submitted through the App.
Project-related documents including warranty certificates, installation reports, user manuals, electricity bills, and other records made available through the App.
Any other information voluntarily shared while communicating with us through the App.

b. Information We Collect Automatically

When you use the App, we and our service providers may automatically collect technical information including your IP address, device identifiers, device model, operating system, application version, language settings, usage information, crash reports, diagnostic information, and other technical data necessary to operate, maintain, and improve the App.

c. Information from Third Parties

We may receive information about you from our customer relationship management (CRM) platform, inverter monitoring platforms, authorised installation partners, channel partners, financing and payment partners, government authorities, electricity distribution companies (DISCOMs), regulatory bodies, analytics providers, and other service providers in connection with the services offered through the App.

5. How We Use Your Information

We use your personal data for the following purposes:

To create and manage your customer account.
To authenticate your identity and provide secure access to the App.
To monitor and display your solar system performance and related information.
To provide warranty, maintenance, and after-sales support.
To process and manage service requests.
To provide access to project-related documents and reports.
To send service updates, alerts, reminders, OTPs, and push notifications.
To facilitate EMI payment redirection through authorised payment partners, where applicable.
To operate, maintain, personalise, and improve the App and our services.
To analyse App performance and enhance user experience.
To comply with legal, regulatory, and contractual obligations.
To detect, prevent, and address fraud, security incidents, or misuse of the App.

6. Legal Basis and Consent

We process your personal data on the basis of your consent and for the lawful and legitimate purposes described in this Policy, including for the performance of services you have requested and for compliance with applicable law. You may withdraw your consent at any time as described in the Your Rights section. Withdrawing consent will not affect the lawfulness of processing carried out before the withdrawal and may limit our ability to provide certain services to you.

7. Cookies and tracking technologies

We process your personal data on the basis of your consent and for the lawful purposes described in this Privacy Policy, including providing the services requested by you, fulfilling our contractual obligations, complying with applicable laws, and protecting our legitimate business interests were permitted by law.

You may withdraw your consent at any time by contacting us using the details provided in this Policy. Withdrawal of consent will not affect the lawfulness of processing carried out prior to such withdrawal and may limit our ability to provide certain services through the App.

7. Analytics and App Technologies

The App uses analytics and diagnostic technologies to ensure its proper functioning, improve user experience, analyse usage patterns, and maintain security.

We and our service providers may use analytics platforms, crash reporting tools, and notification services to understand how the App is used, identify technical issues, improve performance, and enhance the overall customer experience.

You may manage certain App permissions through your device settings. Disabling certain permissions may affect the functionality of the App.

8. How We Share and Disclose Information

We do not sell your personal data. We may share your personal data with:

Our group entities and affiliates, including AB Energia, for the purposes described in this Policy.
Service providers and vendors who support us, including cloud hosting, IT infrastructure, CRM, communication, analytics, payment, financing, and customer support providers, under appropriate confidentiality obligations.
Authorised installation partners, channel partners, EPC contractors, and service engineers engaged in the installation, maintenance, or servicing of your solar system.
Government authorities, electricity distribution companies (DISCOMs), and regulatory bodies in connection with subsidy applications, net metering, statutory approvals, or other legal requirements.
Professional advisors, auditors, insurers, law enforcement agencies, courts, regulators, or other authorities where required by applicable law or to protect our legal rights.
A successor entity in the event of a merger, acquisition, restructuring, or transfer of all or substantially all of our business or assets.

9. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including providing our services, maintaining your customer account, fulfilling warranty and service obligations, complying with legal, tax, regulatory, and contractual requirements, resolving disputes, and enforcing our agreements.

When personal data is no longer required, we will securely delete, anonymise, or otherwise dispose of it in accordance with applicable law.

10. Data Security

We maintain reasonable technical, administrative, and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, misuse, or loss.

These measures may include secure cloud infrastructure, access controls, authentication mechanisms, encryption during data transmission, periodic security monitoring, and other industry-standard safeguards.

While we strive to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. Accordingly, we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately of any unauthorised access to your account.

11. Your Rights

Subject to applicable law, you have the right to:

Access a summary of the personal data we hold about you and how it is processed.
Request correction, completion, or updating of inaccurate or incomplete personal data.
Request deletion of your personal data where retention is no longer necessary or required by law.
Withdraw your consent where processing is based on consent.
Nominate another individual to exercise your rights in the event of your death or incapacity, where permitted by law.
opt out of marketing communications at any time.
Make a grievance regarding the processing of your personal data.

To exercise any of these rights, please contact us using the details provided below. We may verify your identity before processing your request.

12. Marketing Communications

With your consent or as otherwise permitted by applicable law, we may send you updates, offers, service reminders, maintenance campaigns, warranty information, promotional communications, and other information relating to Arkannect’s products and services through email, SMS, telephone, WhatsApp, push notifications, or other communication channels.

You may opt out of marketing communications at any time by following the unsubscribe instructions provided in the communication or by contacting us directly. However, you may continue to receive essential service-related communications necessary for the operation and support of your solar system.

13. Children

The App and the services provided through it are intended for individuals who are 18 years of age or older.
We do not knowingly collect personal data from children except with the verifiable consent of a parent or lawful guardian where required under applicable law. If you believe that a child has provided us with personal data without such consent, please contact us so that appropriate action may be taken.

14. Third-Party Services

The App may integrate with or provide links to third-party services, including payment gateways, financing partners, inverter monitoring platforms, mapping services, communication platforms, or government portals.
These third-party services operate independently of Arkannect and are governed by their own privacy policies and terms of use. We are not responsible for the privacy practices or content of such third-party services and encourage you to review their policies before sharing your information.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, the functionality of the App, or applicable legal and regulatory requirements.
The updated version of this Privacy Policy will be made available within the App or on our official website together with the revised Effective Date. Your continued use of the App following such update constitutes your acceptance of the revised Privacy Policy.

16. Grievance Officer and Contact Information

In accordance with applicable law, you may contact our Grievance Officer for any questions, requests, or complaints relating to this Privacy Policy or the processing of your personal data.
Grievance Officer
ABEConnect Private Limited

Email: info@arkannect.com

Toll-Free: 1800 209 6966
Address:
302-A, 3rd Floor, Poonam Chambers, A Wing,
Opp. Atria Mall, Dr. Annie Besant Road,
Worli, Mumbai – 400018, Maharashtra, India.

We will acknowledge and address grievances within the timelines prescribed under applicable law.

17. Governing Law and Jurisdiction

This Privacy Policy shall be governed by and construed in accordance with the laws of India.

Any dispute arising out of or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts at Mumbai, Maharashtra, India.

18. Contact Us

If you have any questions regarding this Privacy Policy or our privacy practices, please contact us using the details below:

ABEConnect Private Limited

Website: www.arkannect.com

Email: info@arkannect.com

Toll-Free: 1800 209 6966

Address:
302-A, 3rd Floor, Poonam Chambers, A Wing,
Opp. Atria Mall, Dr. Annie Besant Road,
Worli, Mumbai – 400018, Maharashtra, India.

info@arkannect.com

1800 209 6966